Lu's Place is closed today due to renovations

Lu's Fest terms & conditions


1. You must produce a valid voucher/wristband to gain entry.

2. Right of admission is reserved. There are to be no re-admissions after entry.

3. Vouchers/wristbands may not be used for any advertising, competitions, contests, sweepstakes, promotions or used, sold, or given away in conjunction with other products or services without the express written permission of Lu’s Place in advance. Failure to comply with the foregoing may result in the cancellation of vouchers/wristbands without any refund or compensation and/or the voucher/wristband holder being refused entry or removed from the site.

4. It is your responsibility to check your voucher/wristband and to ascertain the correct date and timings.

5. We are not responsible for any lost vouchers.

6. Vouchers will be exchanged for wristbands upon entry to the site (except where wristbands have been issued in advance) and must remain on the guest’s wrist for the duration of the event. Wristbands removed from the wrist or tampered with will be rendered invalid and will not be replaced. Lost or missing wristbands will not be replaced. It is your responsibility to take care of your wristband. Those without wristbands will be removed from site.

7. For security purposes all wristbands remain the property of Lu’s Place, always.

8. Lu's Place reserves the right to replace any item included within corporate sponsor packages with an alternative equal value item at its discretion and shall not be obliged to refund or exchange corporate sponsor packages.

9. Adults only event (no under 18's will be permitted to site). Please be prepared to show ID if required.

10. Climbing or standing upon fences, barriers, boulders, trees, shrubbery, walls, or structures in and around the site is strictly prohibited.

11. No vehicles (including bicycles/scooters/skateboards) will be permitted on site.

12. Lu’s Place cannot be held liable for inclement weather and the event will run unless you are informed otherwise. No refunds will be given due to inclement weather. Please dress appropriately.

13. The artist, performer line-up, all billed attractions at the event and site layout may be subject to change at any time without notice. All advertised performance times are also subject to change without notice. Your purchase of vouchers are subject to our right to alter or vary the programme (including the layout of the site) due to events or circumstances beyond our reasonable control. Once purchased, vouchers cannot be exchanged, refunded, or returned unless the event is cancelled (see details below).

14. If the event is cancelled, we will use our reasonable endeavours to notify you as soon as reasonably possible (including notifying you of the details of any re-scheduling). If the event is to be re-scheduled, you will be offered a voucher for the rescheduled event (subject to availability). If you are not able to attend the rescheduled event or the event is not rescheduled, we shall give you a refund of the face value of the voucher. If the event is only partially cancelled, we shall give you a partial refund corresponding to the proportion of the event cancelled. If you wish to claim such a refund, please contact your point of purchase from the date of the cancelled event (please note that this is without prejudice to your statutory rights).

15. Neither we nor any other party shall have any liability to you beyond the face value of a voucher.

16. The following restrictions will apply to your attendance at the event and your breach of any of these may lead to you being refused entry or ejected from the event (please note that we are not responsible for any prohibited items or other items that we deem inappropriate or unsafe that are confiscated):

• Suitcases, luggage, and large bags (anything bigger than A4 sized bags - 297mm x 210mm x 210mm) are prohibited. Only one bag is allowed per person. All persons and bags will be subject to search on entry.
• Crowd surfing and moshing are prohibited.
• No food or drink or illegal substances including new psychoactive substances (commonly known as ‘legal highs’) and/or other drugs considered to be unsafe are permitted to be brought into the Event.
• Animals, except for registered assistance dogs, are not permitted in the event.
• Personalised motorised vehicles, except where required due to a disability, are not permitted at the event.
• No starting fires, involvement in or throwing items into a fire.
• Air horns, selfie sticks, spray cans, Chinese lanterns, dangerous or hazardous weapons/items, fireworks, sparklers, flags, gas canisters, hand held communication devices such as radios, radio jammers/scanners and the like; glass (of any kind), high-viz, klaxons and other similar items capable of making loud noise, laser pens, drones, pyrotechnics, racist, xenophobic, political and religious propaganda materials, signs or inappropriate branded items, weapons, explosives, knives or anything that could be adopted for use as a weapon, promotional or commercial objects or materials, mechanical or electronic sound-emitting devices, such as megaphones, scooters, skateboards and bicycles are prohibited, and any other items which we consider to be unsafe or pose a risk to public safety and/or security.
• Mobility aids will be accepted.

17. Unauthorised professional photography or filming equipment (including go-pros and drones) are strictly prohibited.

18. To facilitate the security, safety and comfort of all patrons, Lu’s Place reserves the right in its reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit, to confiscate items (including those set out at condition 16 above) which may cause danger or disruption to the event with no refunds.

19. Strictly no trading or other commercial activity including marketing, advertising or flyposting by any voucher/wristband holder will be allowed on the site without our prior written consent. Please note we will charge a fee for any commercial activity (including filming, photography, and recording) on the site.

20. Admission is at the customers’ own risk. Lu’s Place and its affiliates will not be held liable for any loss, injuries or damages sustained at the event including damage, theft, or losses to property if the cause is due to the negligence of the voucher/wristband holder or the actions of other patrons or third parties.

21. Voucher/wristband holders may be ejected from the event and reported to the Police if, in our reasonable opinion, the voucher/wristband holder is a risk to the safety of any patron and/or may affect the enjoyment of other patrons and/or the running of the event or may cause damage, nuisance or injury. Examples include being (or appearing to be) drunk, incapable, intoxicated or under the influence of illegal drugs, under-age, abusive, threatening, behaving anti-socially, carrying offensive weapons or illegal substances, declining to be searched, failure to comply with the reasonable instructions of event officials or in breach of any of these terms. Where a voucher/wristband holder has been ejected from the site or refused entry to the event, such voucher/wristband holder will not be granted re-entry on another voucher/wristband howsoever purchased or obtained.

22. Please note that CCTV cameras will be present at the event and the site for the health and safety, prevention, and detection of crime and/or as part of a recording that may be distributed (commercial or otherwise) without payment and by entering the site voucher/wristband holders’ consent to the foregoing.

23. Voucher/wristband holders should also note that photographers and film cameras may be present at the event. By entering the event and/or purchasing vouchers, all voucher/wristband holders’ consent to being photographed, filming and sound recording (which may include you as a member of the audience) and its use in distribution (commercial or otherwise) perpetually and throughout the world without any payment.

24. It is against the law to smoke in enclosed spaces at the event. Please observe the signage around the site.

25. Any Vouchers/wristbands bought from unauthorised agents, or third parties are not valid and admission to the event will not be permitted.

26. Lu’s Place will not accept responsibility for any personal property.

27. In case of emergency please follow instructions and directions from security, staff and/or other officials.

28. Please note that loud music can damage hearing.

29. Strobe lighting and special effects may be in use during the Event.

30. When purchasing alcohol at the Event, you may be asked for proof of age.

31. Voucher/wristband holders acknowledge that any personal information collected by Lu’s Place at the Event or during the purchase process shall be collected and held in accordance with all applicable data protection laws and Lu’s Place privacy policy: Privacy Policy -

32. Please note that we have the right to revise and amend these terms from time to time and post the new version of such terms on the Lu’s Fest page of our website. By continuing to use the website, you signify your agreement to be bound by the amended terms.

33. These terms shall be governed by English Law and we both agree to be subject to the exclusive jurisdiction of the English courts.

Last updated 06/08/2023.

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